Our Mission: Opening Doors offers hospitality and opportunity to women, alone or with children, who need emergency/transitional housing and related support services.
Our Vision: In collaboration with existing community resources and services, our vision is to offer a variety of opportunities for women to affirm their dignity and to achieve their potential for independent living in an environment that will benefit the neighborhood.
Our Values:
Compassion– To demonstrate a caring concern for each person
Respect – To treat each person with dignity
Affirmation – To invite and encourage personal development
Hospitality – To offer a welcoming environment
Location:
Teresa Shelter
1111 Bluff St
Dubuque, IA 52001
Summary:
- In charge of Teresa Shelter or Maria House during assigned shift.
- Supervise and observe guest/resident activities and behaviors.
- Maintain the safety and security while guests/residents are sleeping.
- Intervene when behaviors are inappropriate so as to ensure a safe environment.
- Possess and utilize conflict resolution skills in managing disagreements among guests/residents.
Possible Duties and Responsibilities:
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Teresa Shelter
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Maria House
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- Welcome each guest/resident as they enter for the night;
- Assist guests/residents with overnight needs or issues;
- Complete intake paperwork for every new guest/resident and file in the appropriate place;
- Assign each new guest/resident a sleeping area. If there are children, make sure each child knows their sleeping area. Set up a baby crib if the guest/resident has an infant or toddler;
- Make sure each guest/resident has a blanket, towel, and wash cloth;
- Responsible for cleaning staff bathroom and office areas;
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- Teach and redirect guests/residents and their children;
- Assist in guiding guests/residents in meeting their basic needs and explaining program rules;
- Support guests/residents in the implementation of individualized goals, improvement of skills, and to learn the Maria House routine;
- Accept guest’s/resident’s program fees and cash donations; write receipts and deposits cash is safe;
- Responsible for cleaning staff bedroom, bathroom, and office areas;
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Maria House & Teresa Shelter
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- Expected to enforce program guidelines;
- Mediate any disputes or lively discussions;
- Document pertinent information regarding behaviors of the guests/residents and their children in daily log;
- Recognize major issues and report to Program Director;
- Respond to phone calls, giving information and referrals, taking messages, and screening callers for admission to Shelter;
- Enforce nightly curfew and daily wake up time;
- Monitor guest/resident chores;
- Provide one-on-one support as needed;
- Attend staff meetings and developmental training as needed;
- Assist guests/residents with basic living skills, needs, and issues;
- Complete requested paperwork in a timely manner, including incident reports and daily log;
- Accept and log donations; put donations away in appropriate places;
- Reflect the mission of Opening Doors in behavior;
- Assist in fundraising duties as needed and participate in fundraising efforts to support Opening Doors;
- Launder guest/resident towels/blankets, clean bedroom after guest/resident moves out
- Other duties may be assigned as needed.
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Qualifications:
Education, experience, skills
- Accepts mission and values of Opening Doors;
- Demonstrates sensitivity and commitment to all guests/residents;
- Good English language communication skills, both written and verbal;
- Flexible and resourceful in handling work responsibilities;
- Maintains confidentiality of guests/residents, staff, and volunteers;
- Maintains professional boundaries;
- Can remain calm in emergency and crisis situations;
- Possess basic computer knowledge and skills;
- Valid ID required.
Supervisor:
Audrey Hinz
Assistant Program Director
